The Central government announced that citizens of India will now be able to use the MyGov Helpdesk on WhatsApp to access the Digilocker service. Digilocker Documents on WhatsApp
Citizens can now access Digilocker services on the MyGov Helpdesk on WhatsApp
This is a major initiative taken by the government to make Government services accessible, inclusive, transparent, and simple.
In a major initiative to make Government services accessible, inclusive, transparent and simple, MyGov today announced that citizens will now be able to use the MyGov Helpdesk on WhatsApp to access the Digilocker service. This includes creating and authenticating their Digilocker account, downloading documents such as PAN card, driving license, vehicle registration certificate, among others, all on WhatsApp.
Government under the leadership of Hon’ble Prime Minister Shri Narendra Modi has been working for “Ease of Living” through Digital India. In this context, the MyGov Helpdesk on WhatsApp is a major step to ensure governance and government services at the fingertips of citizens.
Citizens can now download Digilocker documents such as PAN card, driving license, vehicle registration certificate, among others
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MyGov Helpdesk, will now offer a suite of services for integrated citizen support and efficient governance, starting with Digilocker services. The new service will enable citizens to access the following documents with ease and convenience, from the safety of their homes.
How to Access DigiLocker on WhatsApp?
Step 1: Save the chatbot number of MyGov Help desk: +91 9013151515 (verify the number by checking the blue tick against it in the account info)
Step 2: Send the message ‘Namaste’ or ‘Hi’ or ‘DigiLocker’ to the WhatsApp number
Step 3: Two options will appear: ‘CoWin Services’ and ‘DigiLocker Services’ after sending the initial message. Choose DigiLocker Services from the options to access DigiLocker or CoWin Services to download vaccine certificate of book a vaccine slot.
Step 4: After that, reply ‘Yes’ if you have a DigiLocker account currently, if not then reply “no” and a menu for activating the account will be available.
Step 5: For account holders, after replying ‘Yes’ type the 12-digit Aadhaar number without giving space and send.
Step 6: An OTP will be sent to the Aadhaar registered mobile number via SMS, share the same on the WhatsApp chat.
Step 7: All documents available in your DigiLocker will appear on the screen
Step 8: Type the number against the document that is to be downloaded and the document will be downloaded in PDF format.
MyGov Helpdesk, will now offer a suite of services for integrated citizen support and efficient governance, starting with Digilocker services. The new service will enable citizens to access the following documents with ease and convenience, from the safety of their homes.
- PAN card
- Driving License
- CBSE Class X Passing Certificate
- Vehicle Registration Certificate (RC)
- Insurance Policy – Two Wheeler
- Class X Marksheet
- Class XII Marksheet
- Insurance Policy Document ( Life and Non life available on digilocker)
Since its launch in March 2020, the MyGov Helpdesk (earlier known as MyGov Corona Helpdesk) on WhatsApp has served as a critical instrument in fighting Covid-19 pandemic by offering people authentic sources of Covid-related information, along with critical uses like vaccine appointment bookings and vaccine certificate downloads. So far over 80 million people have reached out to the helpdesk, over 33 million vaccine certificates have been downloaded, and millions of vaccination appointments have been booked across the country.
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With new additions like Digilocker, the MyGov chatbot on WhatsApp aims to build a comprehensive administrative support system for citizens to access resources and essential services that are digitally inclusive.
Offering Digilocker services on the MyGov Helpdesk is a natural progression and a step towards providing citizens with simplified access to essential services via WhatsApp’s easy and accessible platform. With almost 100 Million+ people already registered on Digilocker and 5 Billion+ documents issued till date, the service on WhatsApp will digitally empower millions by helping them access authentic documents and information, right from within their phones. This is in line with the vision of PM Shri Narendra Modi to streamline and improve delivery of public services.”
